Shipping policy

Last Updated: 12 October 2026

At INTIVORA Wellness, we are committed to delivering your orders safely and efficiently. Please read our shipping policy to understand our order processing, delivery timelines, and shipping procedures.

1. Order Processing

• Orders are processed after successful confirmation of payment or confirmation of a Cash on Delivery (COD) order, where available.

• Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

• Orders may take longer to process during sales, promotional periods, or unforeseen circumstances.

• Customers will be notified if any significant delay affects their order.

2. Shipping and Delivery Time

• Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.

• Deliveries to remote locations may take additional time.

• Delivery timelines are estimates and are not guaranteed.

• Delays caused by courier partners, weather conditions, public holidays, or other circumstances beyond our control may occur.

3. Shipping Charges

• Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

• Free shipping may be offered on selected orders or during specific promotional campaigns, subject to the applicable terms.

• Any additional charges will be communicated where applicable before order confirmation.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email, WhatsApp, or other available communication channels.

Customers can use the tracking link or tracking number provided to check the status of their shipment.

5. Cash on Delivery (COD)

COD orders may be available for eligible products and delivery locations.

• Customers should provide an accurate mobile number and complete delivery address.

• Our team or delivery partner may contact customers to confirm COD orders.

• COD availability may depend on the delivery location and courier service.

• Customers are requested to be available to receive their orders at the provided address.

6. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate and complete shipping information when placing an order.

INTIVORA Wellness shall not be responsible for delays caused by incorrect or incomplete addresses or unavailable recipients, to the extent permitted by applicable law.

If a delivery attempt fails, the courier partner may make additional attempts or return the shipment to the sender in accordance with its procedures.

Please contact our support team promptly if you identify an error in your shipping details. Address changes may not be possible after dispatch.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at our official support email.

Please include:

• Your order number.

• Clear photographs or videos showing the product and packaging.

• A brief description of the issue.

We will review the complaint and assist with an appropriate resolution under our applicable return, replacement, refund policy, and consumer protection laws.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will coordinate with the relevant courier partner to investigate the shipment and provide an update or appropriate resolution.

9. Cancellation and Return

Order cancellations, returns, replacements, and refunds are governed by our separate Cancellation, Return & Refund Policy, available on our website.

Please review that policy before placing your order. Nothing in this shipping policy limits any rights available to consumers under applicable law.

We appreciate your trust in INTIVORA Wellness and thank you for shopping with us.